Withdrawal

The consumer (“orderer”) for purposes of the Austrian Consumer Protection Act (Konsumentenschutzgesetz) shall have the right to withdraw from this contract within a period of 14 days without providing any reason.


The cancellation period shall begin on the date the customer receives the goods in the case of a supply of goods.
In order to exercise his/her right of withdrawal, the consumer shall inform Matthäus Steffner Gesellschaft m.b.H, Ing. Matthäus Steffner, Zauchenseestrasse 11, 5541 Altenmarkt im Pongau, Austria, telephone number: +43(0)6452 6622, fax: +43(0)6452 6550, e-Mail: office@steffnershop.com, by means of a clear notification (e.g. a letter sent by conventional mail, fax or e-Mail) of his/her decision to withdraw from the contract.


The consumer can use the sample withdrawal form that is included for this purpose, but this shall not be obligatory. The consumer can also fill in the sample withdrawal form and send it electronically via our website (www.steffnershop.com). If the consumer makes use of this option, the operator shall immediately send a confirmation per e-Mail to him/her regarding the receipt of such a withdrawal. It shall be sufficient for observing the cancellation period that the consumer send notification that he/she is exercising his/her right of withdrawal before the cancellation period expires.

The right of withdrawal in the case of used and damaged goods as well as of those goods that are not in their original packaging shall be excluded. If the consumer withdraws from this contract, he/she shall immediately return the received supplies to the operator and pay the costs associated with their return. The payments made by the consumer shall be immediately refunded when the operator receives the goods. There shall be no refund of the delivery costs. If the goods have been used by the consumer, the operator shall be entitled to demand appropriate compensation for this use. Moreover, the consumer shall be obliged to compensate for a potential decline in value.