for any purchases and associated legal transactions in the online shop of Matthäus Steffner Gesellschaft m.b.H., Zauchenseestrasse 11, 5541 Altenmarkt im Pongau, Austria.
These General Terms and Conditions shall apply to online purchases and any associated legal transactions in the online shop on the Internet shop pages www.steffnershop.com and www.steffnershop.at of Matthäus Steffner Gesellschaft m.b.H, as the site operator, as well as to the delivery of the purchased goods. Upon placing an online order, the customer declares that he/she has explicitly agreed to the General Terms and Conditions and is bound to comply with them. If individual provisions of these General Terms and Conditions are completely or in part void due to obligatorily stipulated legal regulations, in particular the provisions of the Consumer Protection Act (Konsumentenschutzgesetz), the remaining provisions shall not be affected. Orders shall be for common household amounts and destined for consumers.
Deliveries shall only be possible within Austria or in the following member states of the European Union: Belgium, Denmark, Germany, France, Great Britain, Italy, Luxembourg, the Netherlands, the Slovak Republic, Slovenia, the Czech Republic and Hungary.
Information in the price lists in the online shop shall always be subject to change without prior notice. The price of the ordered goods that arises from taking the current price lists in the online shop as a basis for calculation shall be considered the agreed price. New prices in the online shop shall rescind those that previously appeared in the online shop. Price information that has been changed by the customer shall not be effective. Orders shall only be considered an offer to conclude a purchase agreement. Orders that are placed via the websites shall be considered placed at the point of time when the electronic order notification arrives. A contract shall not be concluded until explicit acceptance of an order is granted by means of sending an order confirmation via e-Mail.
The following expenses shall be considered agreed upon for shipping:
In the case of partial deliveries, shipments subsequent to the initial shipment shall be free of charge.
The consumer (“orderer”) for purposes of the Austrian Consumer Protection Act (Konsumentenschutzgesetz) shall have the right to withdraw from this contract within a period of 14 days without providing any reason.
The cancellation period shall begin on the date the customer receives the goods in the case of a supply of goods.
In order to exercise his/her right of withdrawal, the consumer shall inform Matthäus Steffner Gesellschaft m.b.H, Ing. Matthäus Steffner, Zauchenseestrasse 11, 5541 Altenmarkt im Pongau, Austria, telephone number: +43(0)6452 6622, fax: +43(0)6452 6550, e-Mail: firstname.lastname@example.org, by means of a clear notification (e.g. a letter sent by conventional mail, fax or e-Mail) of his/her decision to withdraw from the contract.
The consumer can use the sample withdrawal form that is included for this purpose, but this shall not be obligatory. The consumer can also fill in the sample withdrawal form and send it electronically via our website (www.steffnershop.com). If the consumer makes use of this option, the operator shall immediately send a confirmation per e-Mail to him/her regarding the receipt of such a withdrawal. It shall be sufficient for observing the cancellation period that the consumer send notification that he/she is exercising his/her right of withdrawal before the cancellation period expires. The right of withdrawal in the case of used and damaged goods as well as of those goods that are not in their original packaging shall be excluded. If the consumer withdraws from this contract, he/she shall immediately return the received supplies to the operator and pay the costs associated with their return. The payments made by the consumer shall be immediately refunded when the operator receives the goods. There shall be no refund of the delivery costs. If the goods have been used by the consumer, the operator shall be entitled to demand appropriate compensation for this use. Moreover, the consumer shall be obliged to compensate for a potential decline in value.
The delivery of the articles offered in the online shop shall occur in the order the order is received and while stocks last. The operator shall endeavour to complete the delivery as completely and quickly as possible. During high season, though, extended waiting periods cannot be excluded. If delivery does not occur within 14 days, the customer shall be informed via e-Mail of the delay. If not all of the articles that have been ordered are in stock, the operator shall be entitled to provide partial deliveries. These subsequent deliveries shall occur free of charge. In the case of articles that are out of stock, the operator shall reserve the right to cancel the order. In this case, the operator shall offer an alternative article. Of course, the customer shall be entitled to return it free of charge if he/she does not agree to the alternative article supplied. The operator shall assume no liability for delays or failures to deliver as long as these have not been caused by gross negligence on the part of the operator. The goods shall be sent to the address provided by the customer. In the case of incorrect, incomplete or unclear information provided by the customer, he/she shall bear the costs and expenses that result from this misinformation. When the forwarding company transfers the goods that have been ordered to the customer, risk shall be transferred to the customer. The customer shall be obliged to make appropriate arrangements for receiving the goods.
The goods shall only be delivered upon prior payment in advance, “SOFORT-Überweisung” (an immediate transfer of funds by means of the “SOFORT” service), PayPal or credit card. The operator only accepts the MASTERCARD Secure Code and VISA Verified by VISA credit cards. Payment shall take place in line with the platform set up in the online shop via a secure connection (use of SSL and 3-DS process) in order to avoid misuse of the data. In the case of a purchase via credit card or PayPal, the credit card account of the customer shall be debited when the order confirmation is sent. The customer shall explicitly agree to invoices and credit notes only being sent in electronic form. The article that has been ordered shall be sent within five business days (where Saturday shall not be considered a business day) of the operator receiving the payment / payment guarantee from the credit card company. If the customer refuses to accept the delivery without previously cancelling the order in writing, an expense allotment amounting to the amount of twice the delivery costs shall be charged. Despite this, it shall be possible to assert damages that potentially exceed this amount. The goods shall remain the property of Matthäus Steffner Gesellschaft m.b.H. until they are paid in full.
The legally stipulated warranty period for the goods offered shall be two years. It shall begin upon delivery of the article to the customer. During this period, the operator shall rectify every defect that is subject to the legally stipulated warranty obligation free of charge. Warranty claims shall first be limited to rectification. If it is not possible or reasonable to rectify a defect, the customer shall be entitled to withdraw from the contract or be granted a price reduction, as he/she chooses. Damages that stem from natural wear and tear, improper use or lack of or improper care shall be excluded from this warranty. If it is determined that the goods are defect, the customer service of the operator shall be contacted via the e-Mail address email@example.com.